FAQs

  • How will I receive my order?

Shipping is done via Priority Mail Tracked and Insured shipping (from the date of shipment). Please be sure to enter your address correctly, including any unit, apartment, or suit number. Failure to enter your address correctly will result in a  refund minus shipping fees. Please allow 5-10 business days for processing of your order.

  • How long will it take to receive my order?

Orders will be processed and shipped within 5-10 business days. Due to the nature of products, orders are handcrafted in small batches and made to order. If there are any delays, you will be notified immediately.

  • When will I receive tracking information?

Tracking information will be availble within 48 hours of your package being delivered to the carrier.

  • Can I get a refund, make an exchange, or cancel my order?

All sales are final. There will be no refunds or exchanges. 

  • My package is in transit and says arriving late and I still have not received it. What can I do?

You can start a case with USPS to locate your package. Often times once a case has been started the item is delivered soon after. Clink the link below to initiate a case. 

https://usps.force.com/emailus/s

  • What if my package gets lost, is stolen, or damaged?

Packages are insured through USPS, we are not responsible for any lost, stolen, or damaged packages in transit. Please contact the appropiate USPS for more information.

Once packages leave our facility, we are no longer responsible once it is in transit. If your package has been confirmed via USPS as "delivered in mailbox/porch/reception etc." and you did not receive it you must file a claim with USPS as we are not responsible for lost or stolen packages. Click the link below to start the process of your claim.

https://www.usps.com/help/claims.htm

  • Do you ship internationally?

No. At this time, we only offer domestic shipping throughout the United States.

  • What if my product has melted?

Be mindful that some products may not retain their consistency in summer months if not stored in a dry, cool, place. However, your product is still good to use. Please place in the refridgerator until it is solid as moisture benefits will remain unchanged.

  • If I am allergic to an ingredient in the product, can I be issued a refund?

All sales are final. Please read the product description and use your descretion to determine if you may be allergic. We are not responsible. If the product contains nuts it will be clearly identified. 

  • How can I contact you?

We'd love to hear from you! If you have questions, please contact us at sales@achilleslove.com