Shipping is done via Priority Mail Tracked and Insured shipping (from the date of shipment). Please be sure to enter your address correctly, including any unit, apartment, or suit number. Failure to enter your address correctly will result in a refund minus shipping fees. Please allow 5-10 business days for processing of your order.
Orders will be processed and shipped within 5-10 business days. Due to the nature of products, orders are handcrafted in small batches and made to order. If there are any delays, you will be notified immediately.
Tracking information will be availble within 48 hours of your package being delivered to the carrier.
All sales are final. There will be no refunds or exchanges.
You can start a case with USPS to locate your package. Often times once a case has been started the item is delivered soon after. Clink the link below to initiate a case.
https://usps.force.com/emailus/s
Packages are insured through USPS, we are not responsible for any lost, stolen, or damaged packages in transit. Please contact the appropiate USPS for more information.
Once packages leave our facility, we are no longer responsible once it is in transit. If your package has been confirmed via USPS as "delivered in mailbox/porch/reception etc." and you did not receive it you must file a claim with USPS as we are not responsible for lost or stolen packages. Click the link below to start the process of your claim.
https://www.usps.com/help/claims.htm
No. At this time, we only offer domestic shipping throughout the United States.
Be mindful that some products may not retain their consistency in summer months if not stored in a dry, cool, place. However, your product is still good to use. Please place in the refridgerator until it is solid as moisture benefits will remain unchanged.
All sales are final. Please read the product description and use your descretion to determine if you may be allergic. We are not responsible. If the product contains nuts it will be clearly identified.
We'd love to hear from you! If you have questions, please contact us at sales@achilleslove.com